Deliveries and returns
Shipping your package
Most orders placed before 16:00 are shipped the same day and delivered the next day for metropolitan France.
Shipments can be made until 17:00, in case of emergency, do not hesitate to contact our customer service on 01 41 73 23 23.
For destinations outside metropolitan France (DOM/TOM and rest of the world) or for large orders, shipments are likely to require a preparation period of 1 to 3 working days.
They are shipped for small packages via Colissimo or Chronopost with a tracking number and delivered with or without signature.
For large packages, shipments are handled by Geodis. They can also be shipped via Ziegler or SIFA when it can only be delivered by a carrier or it requires a quotation. Please contact us before choosing this delivery method, as it is not possible to automate the calculation of shipping costs on our website.
Small package --> L + L + H = 150cm with L max = 100cm and less than 30kg
Large package --> L + l + h = +150cm, more than 30kg and fragile or sensitive product (glass, battery)
Shipping costs include preparation and packaging costs as well as shipping costs. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all your items in a single order. We cannot group two orders placed separately and shipping charges apply to each order. Your package is shipped at your own risk, but special attention is paid by our team to fragile items.
In case of collection of your order in our premises of Saint-Germain-lès-Arpajon, the period of collection of the package from the validation of the payment of the order is 1 working day minimum, an e-mail of availability of the ordered parts being sent upstream to each customer.
What are the precautions to take when delivering ?
To avoid any dispute, we invite you to always check your package before signing the delivery note.
If the package is in good condition, check the integrity of the contents in the presence of the driver. All couriers are required to remain present while you check the condition of your items. Even if the delivery person is in a hurry and is reluctant to let you check your package, insist and proceed with these checks. It is better to refuse a package than to accept it without having checked the contents.
If the package is in poor condition, reconditioned, surrounded by adhesive, too light or opened during transport, do not accept this package without first checking the contents:
- If an item is missing or damaged, refuse the package.
- If no problems are apparent but the package is not in perfect condition, accept delivery with detailed reservations. The mention "subject to unpacking" is not valid in case of complaint: describe precisely what you observed and take pictures of your package from all angles (if possible before opening).
If, despite all these precautions, you notice an anomaly after delivery, contact our After-Sales Service immediately.
Returns and Refunds
Jeep Village customers have a period of 14 days from the date of receipt of the package to request an exchange or refund. In order to exercise this right, it is up to them to contact the Customer Service by e-mail or telephone, in order to know the modalities. Jeep Village undertakes to issue the refund within 10 working days after receipt and verification of the equipment. All returns must be complete (packaging, instructions, accessories, copy of the invoice) and the returned products must be in perfect condition for resale, so they must not be soiled, damaged or worn due to their use. The costs of return are the responsibility of Jeep Village within 14 days and the buyer after this deadline exceeded.
In accordance with the provisions of Article L121-20-2 of the French Consumer Code, consumers will under no circumstances be entitled to exercise any right of withdrawal in the following cases:
- for orders for customised products, manufactured or supplied to order or according to their specifications,
- for items subject to an expiry or approval date,
- for used articles,
Any return or exchange of order must be subject to the prior acceptance of Jeep Village. The customer must contact the After-Sales Service by e-mail in order to obtain a return agreement and instructions if necessary, as well as the address of the return service. Packages presented without a return agreement, or directly addressed to Jeep Village’s head office, may be refused or not processed.