Deliveries and returns
Shipping Your Package
Most orders placed before 2:00 PM are shipped the same day. In urgent cases, shipping can be done until 5:00 PM. Please contact our customer service at 01 41 73 23 23 for urgent orders.
For destinations outside mainland France (DOM/TOM and the rest of the world) or for large orders, preparation and shipping may take 1 to 3 business days.
Small packages are shipped via Colissimo or Chronopost* with a tracking number and delivered with signature.
Large packages are shipped by Geodis or Dascher. Please contact us before choosing this shipping method, as it is not possible to automate shipping fee calculations on our website.
*Chronopost: 24-hour delivery is available only from Monday to Friday and excludes public holidays.
Small packages: L + W + H = 150cm with L max = 100cm and under 30kg
Large packages: L + W + H > 150cm, over 30kg, or containing fragile/sensitive items (glass, batteries)
Shipping costs include handling and packaging fees as well as postage. Handling fees are fixed, while shipping costs vary depending on the total weight of the package. We recommend combining all your items into a single order. We cannot combine two orders placed separately, and shipping fees apply to each one. Your package is shipped at your own risk, but our team takes special care with fragile items.
For destinations outside mainland France and Corsica, ineligible orders, or other carriers, shipping costs are either calculated based on actual costs or available upon request by contacting us via email with your order number.
For local pick-up at our premises in Saint-Germain-lès-Arpajon, the pickup time is a minimum of 1 business day from the confirmation of payment, with an email notification sent to each customer when their items are ready.
Delivery Precautions
To avoid any disputes, always check your package before signing the delivery receipt.
If the package is in good condition, check the contents in the presence of the courier. All couriers are required to stay while you verify the condition of your items. Even if the courier is in a hurry, insist on completing these checks. It is better to refuse a package than to accept it without verifying its contents.
If the package is damaged, repackaged, covered in tape, too light, or appears to have been opened during transit, do not accept the package without first checking the contents:
- If an item is missing or damaged, refuse the package.
- If no problems are apparent but the package is not in perfect condition, accept the delivery with detailed reservations. The note "subject to unpacking" is not valid for claims: describe precisely what you observed and take photos of the package from all angles (if possible, before opening).
If despite these precautions, you notice an issue after delivery, contact our After-Sales Service immediately.
Returns and Refunds
Jeep Village customers have 14 days from the date of receipt to request an exchange or refund. To exercise this right, they must contact Customer Service by email or phone for instructions. Jeep Village commits to issuing a refund within 10 business days after receiving and verifying the returned items. All returns must be complete (packaging, manuals, accessories, copy of the invoice) and the products must be in perfect resale condition, meaning they should not be soiled, damaged, or worn from use. Return shipping costs are the responsibility of the buyer. Note that for heavy or bulky items, return shipping costs may equal or exceed the original shipping fees.
In accordance with article L121-20-2 of the French Consumer Code, consumers cannot exercise the right of withdrawal in the following cases:
- Orders of customized products, made-to-order, or sourced according to customer specifications
- Items subject to expiration or homologation dates
- Second-hand items
All returns or exchanges must be approved by Jeep Village. Customers should contact After-Sales Service by email to obtain a return authorization and instructions, including the return address. Packages sent without return authorization or directly to Jeep Village's headquarters may be refused or not processed.